Privacy Policy

01Data we collect

• Account data: name, email, phone number, credentials (passwords are stored as hashes).
• Transaction data: invoice history and payment status.
• Technical data: IP address, access and login logs, and usage metrics (including network traffic per VM and per port) for security, billing, and operations.

02Purpose of processing

Data is processed to provide the service, bill payments, prevent abuse, meet legal obligations, and improve service quality, in line with Law No. 27 of 2022 on Personal Data Protection (PDP Law).

03Storage & security

Passwords and session tokens are stored as hashes; 2FA secrets and sensitive credentials are stored encrypted. We apply reasonable technical and organisational measures to protect data.

04Sharing data

We do not sell Customer data. Data may be shared with payment providers, infrastructure and email providers, or competent authorities where legally required.

05Retention

• Account and transaction data is kept while the account is active and as long as needed for legal, tax, and dispute-resolution obligations.
• VM contents, disks, and snapshots are permanently deleted when the VM is terminated (see the Terms & Conditions).
• Security and billing logs are kept as long as needed for abuse investigations and legal obligations, then deleted or anonymised.

06Your rights

You may access, correct, restrict the processing of, and request deletion of your personal data, subject to applicable retention obligations. Send requests to [email protected].

07Cookies

We use session and language-preference cookies required for authentication and the panel interface. There are no advertising cookies.