01Service positioning
LumiCloud is an affordable NAT / Dev VPS for development, testing, and light workloads. We do not claim enterprise grade or a Tier III/IV data center, and we do not promise 99.9% uptime.
02Best-effort commitment
- We monitor the core services (panel, edge network, virtualisation host, and provisioning) automatically and work to restore disruptions as quickly as we can.
- No recovery time or availability percentage is guaranteed, and no automatic credit compensation is offered.
- Planned maintenance is announced in advance where possible.
03Factors that can affect availability
- Power or internet outages at the infrastructure site, and outages at network or edge-server providers.
- Maintenance, security updates, or hardware replacement.
- Attacks or traffic spikes against the shared IP.
04Customer responsibility
Because availability is not guaranteed, do not run business-critical production workloads without a fallback plan. Back up your data yourself.
05Claims
Complaints about prolonged service failure are submitted under the Refund Policy through Support.
Questions?
Our team is happy to help with these terms.
LumiCloud [email protected]
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